Terms of Service

Who you are dealing with

These terms apply to cleaning services provided by CLEAN BEST GROUP PTY LTD (ABN 84 700 040 553), trading as Clean Best, from premises at 54 Columbia Rd, Seven Hills NSW 2147. They also govern your use of this website. Nothing in these terms excludes, restricts or modifies any right you have under the Australian Consumer Law that cannot be excluded.

Quotes and how a price is arrived at

We do not publish prices and we do not quote a premises we have not walked through. The walkthrough is free and carries no obligation. After it, we confirm one fixed price in writing, normally within 24 hours, split into every-visit, weekly and periodic work. A quote is based on what we saw and what you told us; if the site turns out to be materially different from that — a floor in a condition that was not disclosed, an area that was not shown to us, an operation running hours we were not told about — we will tell you and requote rather than silently under-service the job.

Periodic work such as racking and high-level dusting, carpet extraction, hardstand scrubbing, slab sealing and any height-access work is quoted as a separate line item and is not included in a standard scope unless the written scope says it is.

The scope is the contract

What we clean, how, and how often is set out in a written scope. If a task is not in the scope, it is not in the price, and neither of us should be guessing. The scope can be changed at any time by agreement — that is the point of writing it down. If we think the frequency you have chosen is not enough to hold the site, we will say so before you sign and again if we turn out to be right.

Access, keys and security

You are responsible for giving us the access we need to do the work: keys, swipe cards, alarm codes, gate codes, or a documented handover with your site supervisor. The access procedure is written down before the first shift and each operator is inducted on it individually. We log every entry and exit. If access is not available on a scheduled visit and we have not been told in time, the visit may be charged, because the crew and the equipment were dispatched.

Working on a live site

Where a site is operating during cleaning, the traffic management and exclusion arrangements are agreed in writing before work starts: which areas are live, when they are live, where machinery may and may not go, and how a working area is coned and signed. We will not operate machinery in a live aisle, and we will stop work rather than proceed in conditions that are not safe. You agree to tell us in advance about hazards on the site, including chemical storage, unusual materials, damaged flooring and anything that has changed since the walkthrough.

Safety, insurance and documentation

We supply safe work method statements, a safety data sheet for every chemical used on your site, certificates of currency for $20m public liability cover and workers compensation, and individual induction records for the operators attending. That documentation is provided before the first shift. Every operator is police-checked. Operators attending schools, childcare centres or premises used by children hold a current Working with Children Check.

Payment

Invoices are issued on the cycle set out in your written quote and are payable by the date shown on the invoice. If an invoice is disputed, tell us what is wrong with it and we will deal with the disputed item rather than pursuing the whole invoice. Prolonged non-payment may result in services being suspended, and we will give you notice before that happens rather than simply not turning up.

No lock-in contract

Ongoing cleaning runs on a rolling agreement with thirty days notice on either side. There is no minimum term. You can raise or lower the frequency, add or remove an area, or pause the service over a shutdown, by agreement. If you want to leave, give us thirty days notice and go. We would rather you left than stayed because a document made you.

Cancellations and rescheduling

Tell us as early as you can if a visit needs to be moved and we will move it. A visit cancelled at short notice, or one where our operator cannot get onto the site through no fault of ours, may be charged. If we have to reschedule a visit ourselves, we will tell you as soon as we know and we will not charge you for a visit that did not happen.

Damage and complaints

If we damage something, tell us and we will deal with it — that is what the public liability cover exists for. If a clean is not right, call and say so. A named supervisor audits your site monthly against the written scope and reports what was missed, and if something is wrong between audits we fix it on the next visit and tell you what went wrong rather than quietly correcting it. Complaints made promptly are much easier to resolve than complaints raised months later, when nobody can establish what the site looked like.

What we will not guarantee

We do not guarantee that a landlord, agent or incoming tenant will sign off a make-good or return a bond. A sign-off depends on damage, fair wear and tear, and the condition report taken at the start of the lease — none of which a cleaner controls. Any contractor who guarantees it is guaranteeing something that is not theirs to give.

We also do not guarantee that every mark will lift. Contamination that has soaked into porous concrete over years is often in the slab rather than on it, and a traffic lane where grit has abraded the carpet fibre is damage, not soil. Where that is the case we will tell you at the walkthrough, before you pay, rather than afterwards.

Liability

Except for rights under the Australian Consumer Law that cannot be excluded, our liability for a failure to comply with a guarantee is limited, at our option, to resupplying the services or paying the cost of having them resupplied. We are not liable for loss that was not reasonably foreseeable, for loss caused by hazards or site conditions you did not disclose, or for pre-existing damage to floors, surfaces or equipment.

Website content

The content of this website is provided for information. We have taken care to ensure that every factual claim on it — the postcode, the council area, what this suburb is made of, our ABN and our address — is accurate and checkable, and we deliberately state no distance, drive time, founding year, rating, client count or testimonial, because we cannot substantiate those. Nothing on this site is a quote, and no page on it forms a contract.

Governing law

These terms are governed by the law of New South Wales, Australia, and the courts of New South Wales have jurisdiction.

Contact

CLEAN BEST GROUP PTY LTD, ABN 84 700 040 553. 54 Columbia Rd, Seven Hills NSW 2147. Phone 1300 494 983. Email hello@cleanbestgroup.com.au.